1. Humboldt Internet,
Inc. General Policy
By opening an
account with Humboldt Internet, Inc., you agree to abide by all policies of Humboldt
Internet, Inc. These policies apply to all users of Humboldt Internet, Inc.
without exception; failure to adhere to the stated policies may result in
termination of the account at the discretion of Humboldt Internet, Inc.
Humboldt
Internet, Inc. reserves the right to change policies, services, and pricing.
Your continued use of an account signifies acceptance of any and all policies
and policy changes, and you may cancel if you do not agree with changes in
policy, service, or pricing.
Humboldt
Internet, Inc. reserves the right to refuse to provide service to anyone.
Humboldt
Internet, Inc. makes no warranties of any kind, whether express or implied, for
the service it is providing. Humboldt Internet, Inc. will not be held
responsible for any damage you suffer from use of an account or service
provided by Humboldt Internet, Inc., unless otherwise agreed to in writing.
This includes- but is not limited to- equipment damage, failure or loss of data
resulting from delays, non-deliveries, or service interruptions caused by the
company's negligence or your negligence or misuse.
Dial-up users:
contact your telephone service provider to verify that the Humboldt Internet,
Inc. modem dial-up number you intend to use is a local call from your location.
You may be subject to additional charges from your telephone service provider,
depending on your location and calling plan. Humboldt Internet, Inc. can not be
held responsible if long distance or other communications fees are incurred.
Humboldt
Internet, Inc. is committed to preserving the privacy of its customers and
protecting their personal data. Humboldt Internet, Inc. keeps information about
its customers such as names, addresses, telephone numbers and details about Humboldt
Internet, Inc. services used by the customer. While some of this information
may be made available to our immediate affiliates in the course of providing
services our customers have requested, Humboldt Internet, Inc. will not
otherwise disclose any information about its customers to any other third party
without a court order or other legitimate legal proceedings. In particular Humboldt
Internet, Inc. will not release any customer email addresses to any third
party.
Any prohibited
or illegal activity that affects Humboldt Internet, Inc., its agents, equipment
or customers is punishable to the full extent of the law, and Humboldt Internet
Inc. will hold you responsible for any damage caused by your actions, whether
intentional or unintentional. You are strictly prohibited from using your
account other than as outlined in this Acceptable Use Policy and will be prosecuted
to the full extent of the law if you do so illegally (see Enforcement section). Humboldt Internet, Inc.
makes no exceptions in enforcing this policy.
Humboldt
Internet, Inc., functions as a common carrier; our standard policy is to not
monitor or interrupt our users' activities, exert editorial control over their
content, or censor them or their content. To protect the interests of Humboldt
Internet, Inc. and in the best interests of our customers, exceptions to this
policy may be made under certain specific circumstances including but not
limited to the following:
Illegal
activities: The law
requires Humboldt Internet, Inc. to report any criminal activity that it
becomes aware of to the appropriate authorities. It is the responsibility of
the account owner to be familiar with current laws and regulations.
Email:
Email accounts are for personal or business correspondence only. Unsolicited
Commercial Email (otherwise known as UCE - or spam) is strictly prohibited and
violators will have their accounts terminated immediately. Sending unsolicited
email to one or more addresses regardless of how the addresses were obtained
may be considered spamming and is grounds for account termination. Use of a Humboldt
Internet address or any address of a domain hosted by Humboldt Internet, Inc.
as a return address for replies to spam is similarly prohibited.
Humboldt
Internet, Inc. may at its discretion employ filtering techniques to block
inbound email from known sources of spam and email abuse, and may also filter
incoming email for known viruses.
Usenet: All users of Humboldt Internet, Inc.
news servers agree to be bound by the charter of any newsgroup or newsgroup
hierarchy posted to. It is the responsibility of the user to be familiar with
these charters, which may include rules about content, spam, language and
off-topic posting. Excessive posting of identical messages to multiple
newsgroups ('cross-posting') via Humboldt Internet, Inc. news servers is
prohibited, as is the posting of unsolicited commercial email (spam).
Network
abuse: Use of Humboldt
Internet, Inc. accounts or services for orchestration of or participation in
any abuse of the Humboldt Internet, Inc. or any other network, system or
service is expressly forbidden and is grounds for account termination and
possible legal action. Any action which interferes with the Humboldt Internet
or other networks or which affects the use of or access to any network is
likewise expressly forbidden.
Humboldt
Internet, Inc. retains at all times the right to determine what constitutes
network abuse. Examples include but are not limited to:
Humboldt
Internet, Inc. customers must also comply with the acceptable use policies of
our upstream providers.
Use of
copyrighted material: Humboldt
Internet, Inc. is obligated to comply with the Digital Millennium Copyright Act
of 1998 (DMCA). All web pages are subject to copyright law, and members are
responsible for the content in their file space. Use of the World Wide Web,
FTP, Newsgroups or any other services provided by Humboldt Internet, Inc. to
transfer copyrighted material in violation of applicable laws is prohibited and
may result in termination of your Humboldt Internet account.
Complete details
on the Humboldt Internet, Inc. DMCA policies and instructions on how to
initiate or respond to a claim of copyright infringement, including contact
information for our designated agent, can be found at
DMCA
Access to
content: Humboldt
Internet, Inc. functions as a common carrier and does not censor. Material can
be found on the Internet or in Usenet news groups, etc., that some viewers may
find objectionable; Humboldt Internet, Inc. is not responsible for any content
available via Humboldt Internet accounts or services. Any limitation of access
to content is at all times the responsibility of the account holder and Humboldt
Internet, Inc. shall not be held responsible for access to material that an
account holder deems inappropriate. We suggest that minors be supervised. 5. Accountability The owner of any
type of Humboldt Internet, Inc. account or service will be held responsible for
any abuse of that account or service, regardless of whether the owner was the
actual initiator of the abuse. This includes for example but is not limited to:
abuse of an email account or dialup add-on which is part of a customer's
account but which is used by a third party or abuse of a co-located server or
co-location services by a third party, with or without the account owner's
permission. Violation of any
terms set forth in this Acceptable Use Policy may result in one or more of the
following, at the discretion of Humboldt Internet, Inc.: If any
activities or security problems involving a Humboldt Internet account or Humboldt
Internet, Inc. customer's services cause network outages, the owner of the
account or service will be billed for network down-time. Any account
owner whose account is terminated for violation of the terms set forth in this
Acceptable Use Policy will be required to pay any outstanding balances due,
including any and all early termination fees. In instances where it is
necessary to terminate a customer's account, an administrative disconnect fee
may also be applied. Humboldt
Internet, Inc. will normally attempt to contact any user in violation of this
Acceptable Use Policy before taking action, but depending on the circumstances
or the severity of the violation action may be taken without prior
notification. In this case, the user will be notified as soon as it is
practicable. 7. No limitation This acceptable
use policy in no way limits the rights and remedies of Humboldt Internet, Inc.
At its discretion Humboldt Internet, Inc. may take other actions it deems
necessary to protect the integrity of its or other's networks or to recover the
costs of operation as pertain to identifying and removing violators of this
acceptable use policy. Dialup accounts
are intended for interactive use by a single individual. Humboldt Internet, Inc.
reserves the right to terminate idle connections, that is, connections that
have been unused for 15 minutes. Personal accounts are limited to one login at
any given time. Humboldt
Internet, Inc. provides unlimited Internet access to its dial-up customers.
"Unlimited Internet access" is defined as un-metered, on-demand
dial-up access; this is different from dedicated ("always-on")
access. In order to ensure that dial-up services remain available to all
dial-up customers, Humboldt Internet, Inc. reserves the right to terminate any
dial-up connection that exceeds twelve consecutive hours duration. Humboldt
Internet, Inc. assumes that anyone consistently using a dial-up connection for
more than twelve consecutive hours at a time will need dedicated-line access.
If you consistently use your dial-up account as a dedicated-line account, you
will be billed for it accordingly. Dedicated lines are available for an
additional monthly charge. Humboldt Internet, Inc. also offers several
high-speed, dedicated ("always on") account types. Please see our
sales page at Humboldt Internet Services for more information. The function of
the Humboldt Internet, Inc. technical support staff is to assist customers with
initial connection, Internet browser and email account setup. Support is only
available for computers running recent versions of Macintosh or Windows
operating systems. Humboldt Internet, Inc. does not offer over-the-phone tech
support for issues such as cgi programming, Linux
use, your web site, or any other issue not directly related to your dialing
software or to the basic functions of your web browser and email program. While
at its discretion the support staff may sometimes assist our customers with
non-connectivity or non-email issues, any such extra service is strictly 'added
value' service and provision of such service does not obligate Humboldt
Internet, Inc. to continue to provide such service. Answers to
many questions that lie outside of the Humboldt Internet, Inc. support model
may be found in newsgroups. Humboldt
Internet, Inc. will use its best efforts to provide all services to get your
computer connected to the Internet but can not be held responsible for hardware
or software malfunctions or assist in servicing or repairing your equipment. In
such cases, the technical support staff will gladly refer you to Humboldt
Internet’s repair service department or outside sources for assistance.
Customers should have a copy of their current operating system available when
calling technical support; there will be limits to the amount of assistance
that technical support representatives can offer if you do not have a copy of
your current operating system. Humboldt Internet, Inc. reserves the right to
cease providing over-the-phone technical support to any customer. Please call the Humboldt
Internet, Inc. tech support number at 707-825-4638 if you need assistance.
Technical support can also be reached via email at support@humboldt1.com. You are entitled
to free assistance with setting up your connection, an Internet browser
(Microsoft Internet Explorer or Netscape Communicator) and an email client
(Microsoft Outlook Express, Microsoft Outlook, Netscape Messenger or Eudora) on
one computer. Support is only available for computers running recent versions
of the Macintosh or Windows operating systems. We offer telephone technical
assistance everyday: Monday-Friday 10am-7pm, Saturdays 9:30am –noon (closed
major holidays). If you can
email, we encourage you to write to support@humboldt1com for assistance. If you are able to get online and have other
questions, the answers may be in our support pages located at
Humboldt Internet's Web Page we encourage you to check there first.
Also, the help files in the program you are using may have the answers to your
questions so please do investigate these resources before calling tech support.
Sometimes the DSL troubleshooting process calls for arranging for an ATT
technician to test the setup at your home/business. If they find that it
is an ATT issue, the visit will be at no charge. If it is found that the
problem was an internal wiring issue, hardware or software setup issue, or
otherwise an issue SBC is not responsible for, charges may apply that you
will be responsible for paying.
Billing
office address: Hours: Information
about account types, services and current pricing can be found on our sales
page, located at Humboldt Internet Services. To update your
contact information, change your billing period or to see your account due date
please call us during normal operating hours. To renew your
account via credit card or check online call us during
normal operating hours. Humboldt
Internet, Inc. accepts cash, check, Master Card, VISA, American Express and
Discover credit cards as payment. Cash
Payments: Please do
not send cash by mail; Humboldt Internet, Inc. can not be held responsible for
any loss of funds. If you prefer to pay in cash, please visit our main office
during business hours. Check
Payments: Check payments
can be made in person or by mail. Humboldt
Internet, Inc. charges a $15 fee for any check that is returned to us due to
lack of funds. The $15 fee will be included in your next payment. Any bounced
check must be replaced with a cashiers check, money order, or cash. Credit Card
Payments: Credit card
payments can be made over the phone or in person. If the payment
is returned as declined, expired, or invalid Humboldt Internet asks that you
call and give us a valid credit card number or replace the payment with a check
or cash. If for any reason a credit card payment is not completely processed,
you will receive email notification. You will be
billed monthly unless you change the payment interval with the Humboldt
Internet, Inc. Billing Department. All services must be pre-paid before they
will be provided. Payments are credited from the account due date, not from the
date the payment is received. A grace period of 10 days from the due date is
given for accounts. After 10 days without payment, the account will be temporarily
disabled until payment is received. All invoicing is
done via email. When paying by
cash or check you will receive an email invoice. The invoice will be
transmitted approximately 10-12 days before your due date. Invoices will be
sent approximately every 10 days until the account is paid or the due date
passes. The invoice identifies the due date, the amount and the address to send
payments to. You will receive a payment confirmation via email when your
payment is processed. If you choose to
pay by credit card and choose automatic billing, payment will automatically be
processed on the first of the month. You will not receive an invoice if you
choose the auto billing payment method, but you will still receive a receipt. You can notify Humboldt
Internet, Inc. of any changes to your name, address, or telephone number via email
to support@humboldt1.com or via
phoning our office during normal business hours. It is important that this
information be kept up-to-date to ensure accurate communication between Humboldt
Internet and our customers. For reasons of
security, if you wish to change the listed owner of your account you will need
to submit an or email request or a written request
signed by the current and new account holders. If it is not possible for the
listed owner to submit such a request please call the Humboldt Internet, Inc.
billing department and our representatives will be happy to assist in making
the necessary arrangements. Accounts can not
be put on hold or suspended. Any customer, who will be unable to use their
account for extended periods of time should cancel the account and reinstate it
at a later date. This includes, but is not limited to,
users whose equipment is down for repair or is otherwise unusable for the
purpose of connecting to Humboldt Internet, Inc. Cancellation of
your account must be done in person, by phone or by confirmed email or postal
mail. Only the primary account holder can cancel an account. Be sure you
retrieve any information you want to keep- email, web pages, files in your web,
FTP and home directories, etc.- and save it separately
from your account before you cancel. Upon cancellation, all user data will be
eliminated. If you fail to notify us of cancellation as stated above, you will
be responsible for all access fees until the date of cancellation regardless of
whether or not you used the service. Humboldt Internet does not refund money
for cancellation mid-month. If you are not
satisfied with the service within 30 days of the activation date of your
account, all Humboldt Internet fees will be refunded upon cancellation. Full
refunds will not be given if the account has been active for more than 30 days.
This refund policy does not apply to SBC DSL circuit fees or the SBC DSL early
termination fee. For any
delinquent accounts, you will be responsible for all collection costs,
including reasonable attorney fees.
Humboldt Internet, Inc.
Arcata, Ca 95518
10:00 am to 5:00 pm, Monday through Friday