Technical Updates
From time to time we will be making system upgrades. When
this happens, it will be done on Sunday morning from 8 AM to 10 AM except
in emergencies. If you notice that the system is down during these times, this is probably what is going on. Give us a little time and
try again. If you are ever experiencing not being able to login
remember to try one of our other numbers (825-4600, or 822-8825)*With all access numbers make sure the number is a local
call from your location.*
In cases of emergencies, we might need to be down during
normal working hours. If this happens we will leave a message on voice
mail while we are fixing the problem to let you know when it will be solved.
- thank you
Please note that AT&T reserves the time
period from 2 am to 5 am every Monday and Thursday Morning for upgrades and maintenance.
During part or all of this three-hour period, network service may be slow
or interrupted. Their service otherwise is very good, however, and we appreciate
their notice of this regularly scheduled downtime.
News Servers: For the latest system status for these servers you can visit Humboldt Internet's News Server Status page.
November 19, 2008, 5:00PM
We have been having some problems with our e-mail server. We are aware
of the problem and working towards a resolution. We are confident the
problem will be resolved soon. We will post an update here as soon as we
know more.
November 12, 2008, 9:45AM
Our mail server suffered from a Denial of Service attack this morning.
You may have had trouble accessing webmail from 5AM to 9AM. The issue
has been addressed.
October 16, 2008, 12:00PM
We have replaced some hardware and are overhauling some parts of our
e-mail server. We are aware of some users experiencing problems
downloading mail with POP clients (like Outlook, Entourage, Thunderbird)
and are working on a solution.
October 7th, 2008, 4:42PM
We had a problem with mail access via webmail which began last
night. It has been resolved but is running slower than normal. Over the
next couple of days we will be replacing some of our system hardware.
We apologize for any inconveniences this hardware failure is causing.
Check back here for updates.
October 6th, 2008, 6:00PM
Email is up! You should be able to get your e-mail. The server is still
catching up so you may experience problems sending mail. We are still on
the backup system and will be replacing some hardware in the next 48
hours.
October 6th, 2008, 2:13PM
We are implementing a temporary solution to the problem. Email
access should improve in the next 3 to 4 hours. You should not
have any trouble browsing the web. We will be installing new hardware to
make sure this complication does not happen in the future.
October 6th, 2008, 11:00AM
We have had a hardware failure on one of our servers. We are working to
balance the load on a backup system. We will be replacing the failed
hardware in the next 24 to 48 hours.
October 5th, 2008
As mentioned above, we were performing system upgrades this Sunday morning from 6:30am to 9:30am. You may have experienced problems with browsing or checking your email during this time.
September 16th, 2008
At approximately 8:00am this morning we applied an emergency patch to
our
email server. During the installation users may have experienced
authentication (password) errors. The patch was completed at
approximately 9:45am.
Unless specified otherwise, all material is copyright © 1995-2007 Humboldt Internet
Mailing Address: P.O. Box 1175, Arcata, CA 95518
Physical Address: 750 16th Street, Arcata, CA 95521
Phone: 707-825-INET (4638)
Tech Support, Billing, and General Information: support@humboldt1.com
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