DSL Terms
All
Humboldt Internet accounts are subject to the Humboldt Internet Terms and Conditions. Use of
Humboldt Internet service indicates acceptance of these terms. By ordering DSL
service, you also agree to be bound by the following terms and conditions:
Promotional
price requires a one-year term commitment. This service is only available on
lines with AT&T residential phone service. Humboldt Internet will verify your
AT&T phone service type after the installation. Customers found to have AT&T
business phone service will be charged business DSL rates. Discontinuing DSL
service prior to the end of this one-year term will result in an early
termination fee of $99.00 or the balance of normal payments remaining in the
term, whichever is the smaller amount. After the initial one-year term, you will
be billed on a monthly basis the rate specified during the 5th through 12th month
of your contract.
**Customer
must provide and maintain a valid credit card number for the duration of the
one-year term. Any balance left unpaid at the end of the month
will be charged to this card. Applicable fees will be charged to this
account in the event
of early termination.**
Any applicable
taxes, telecommunications surcharges or other governmental charges are the
customer's sole responsibility. A Federal Universal Service Recovery Fee will
be applied to all new circuits with a 1 year contract.
Please read the Federal Universal Service Fund documentation for more information on this charge.
Currently, this fee is $1.50/month for 1 year contracts. Customer must
maintain AT&T telephone service in continuous working order in order to maintain
DSL circuit. Any action taken by the customer resulting in telephone service
being disconnected or moved will result in loss of DSL service. Customer
remains bound by the one-year term in all such cases, and early termination
fees still apply. Introductory pricing applies only to this service level. Any
change to service level or any service disconnection or move voids the
introductory rate and pricing immediately reverts to normal.
Cancellation Policy
If you cancel service within 14 days from the time that
the DSL order completes, then you will NOT have to pay for the rest
of the contract.
If you have a pre-existing DSL account with another provider, there is an $11 service order fee as there needs to be a Change Order performed and the downtime for you will be approximately one hour.
If you wish to avoid the $11 fee, then you will need to request a Disconnect Order plus a New Connect Order which would result in about two weeks of out of service downtime.
Any collections
actions taken on delinquent accounts will appear on customer's credit rating.
You must be over 18 years of age to order DSL service. Equipment
provided by Humboldt Internet for Starter DSL circuits has a one-time cost of
$40.00 plus applicable sales tax and $12.95 shipping and handling if we mail it
to your premises. Equipment is eligible for a buy back from Humboldt Internet
for market value at the end of the year contract. If a PCI ethernet
card (NIC) is required, there is an additional $19.95 equipment fee with
associated sales tax if you do not wish to provide your own. If, for reasons
beyond the control of the customer, Humboldt Internet is unable to provide a
DSL circuit, we will accept returned equipment in new condition. Humboldt
Internet will replace any faulty equipment within one year. Actual
data transfer rates may vary as measured between NIC at customer's location and
the DSL-equipped Central Office or Remote Terminal, dependant upon several
factors including line quality and loop length. Minimum service speeds are
subject to 10%-20% protocol overhead. Actual transfer rates above 80% of the
listed minimum transfer rate will be considered acceptable. Humboldt Internet
makes no guarantees regarding the availability of DSL until service is
established. Humboldt
Internet will not be responsible for outages that are
not made known by the customer. Customer must be available for troubleshooting
and connection setup. Customer has sole responsibility for any local network
infrastructure at the installation premises. Circuit
will be assigned a single IP dynamically via DHCP. No special software is
typically required.
If
however you cancel anytime after those 14 days, then the Early Termination Fees will apply as
one of the two (which ever works out financially better for you):
$99 ETF, or the normal monthly charges for the remaining months left on
the contract.